WE always put our every effort to ensure quality for our partners, cause we believe in building partnership with YOU. WE understand YOU and also understand every situation cannot be ideal like expected.
WE will process your refund within 7 working days from
receiving refund request.
The refund request must be raised within 24 hours of materials
receival and in its intact condition. The returned item will be inspected at
NEOWIND and WE will notify YOU in the requested time. WE can only issue refund for the items that
are in their original condition—unchanged, unworn, unwashed. Any simple discrepancy can void the refund.
WE need YOU in our journey. YOU are immensely important
to us and WE trust YOU & wanted to be trusted by YOU. If you need to
discuss more about refund, please contact the support team through contact form or Call +8801852-616628 between 10 AM to 5 PM.